Welcome to PhoolBasket. By browsing our website, creating an account, or placing an order, you agree to these Terms & Conditions.

1. About us

PhoolBasket provides online ordering of gifts such as cakes, flowers, personalized items, hampers, plants, and related products for delivery in serviceable areas.

2. Account

You are responsible for keeping your login details secure and for all activity under your account. Provide accurate name, phone, email, and delivery information.

3. Orders & pricing

Prices, discounts, and stock shown on the site may change without notice. An order is confirmed when we accept it and communicate confirmation. Personalized items may need extra preparation time.

4. Delivery

Delivery timelines (including same-day options) depend on your pincode, product type, and partner availability. You must ensure someone can receive the gift at the address provided.

5. Payments

We may offer Cash on Delivery and online payment options. Online payments are processed through secure third-party gateways. Failed or incomplete payments may cancel or delay the order.

6. Cancellations & refunds

Pending orders may be cancelled as allowed by our policy. Personalized or perishable products may have limited cancellation windows. Approved refunds are returned to the original payment method within a reasonable banking period.

7. Acceptable use

Do not misuse the site, attempt unauthorized access, upload harmful content, or place fraudulent orders. We may suspend accounts that violate these terms.

8. Liability

To the extent permitted by law, PhoolBasket is not liable for indirect or consequential losses. Our liability for any order is limited to the amount paid for that order.

9. Changes

We may update these terms from time to time. Continued use of PhoolBasket after changes means you accept the updated terms.

10. Contact

For questions about these terms, contact us through the Help option in your account or email support related to your PhoolBasket order.

Also see: Privacy Policy