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Privacy Policy

Effective Date: 1st January 2025  |  Last Updated: May 2025

1. Introduction

Phool Basket ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Phool Basket mobile application and related services.

2. Information We Collect

  • Account information: Name, phone number, email address, and password.
  • Order & delivery details: Delivery address, recipient name, order history, and preferences.
  • Payment information: Transaction IDs and payment status. Card and banking details are processed by Razorpay and are not stored on our servers.
  • Device & usage data: App version, device type, IP address, and interaction logs to improve performance and security.
  • Communications: Messages you send to our support team.

3. How We Use Your Information

  • To process and deliver your flower orders.
  • To send order confirmations, delivery updates, and support responses.
  • To improve our App, products, and customer experience.
  • To prevent fraud, abuse, and unauthorized access.
  • To send promotional offers only if you have opted in. You may opt out at any time.

4. Sharing of Information

We do not sell your personal data to third parties. We may share limited information with:

  • Payment partners (e.g. Razorpay) to process transactions securely.
  • Delivery partners to fulfil your orders.
  • Legal authorities when required by applicable law or to protect our rights.

5. Data Security

We use industry-standard security measures including encryption and secure servers to protect your data. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your account data subject to applicable law.

7. Your Rights

Depending on applicable law, you may have the right to access, correct, update, or delete your personal information. To exercise these rights, contact us using the details below.

8. Cookies & Analytics

Our website and App may use cookies or similar technologies to remember preferences and analyse usage. You can manage cookie settings through your device or browser.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the App or email. Continued use after updates constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests, contact us at: